vi88 Terms & Conditions – The Complete User Guide

1General Terms

Vi88 is an online betting and gaming platform offering a range of betting services for users in Bangladesh. To use this platform, all users must comply with the following general terms and conditions.

• You must be at least 18 years old to use vi88.
• You must be a citizen or legal resident of Bangladesh.
• All information provided on the platform must be complete, truthful, and accurate.
• Betting on vi88 is permitted for personal entertainment only — not for professional or commercial purposes.
• Only you may place bets from your own account; betting on behalf of another person is not permitted.

2Account Registration & Management

All information you provide when registering at vi88 must be accurate. Registering with false details may result in account suspension and forfeiture of your wallet balance.

• One Person, One Account: Each person may only hold one account. Creating multiple accounts using the same phone number, email address, or payment method is strictly prohibited.
• Password Security: Keep your account login credentials confidential. vi88 is not responsible for any consequences arising from sharing your password with others.
• Update Contact Information: Update your phone number or email address immediately if they change.
• KYC Verification: vi88 may request a copy of your national ID card to verify your identity and age when required.

3Age Verification

Vi88 takes a strict stance against the participation of minors (under 18) in betting and gaming. We are committed to ensuring responsible gaming at all times.

• Your date of birth must be provided at the time of registration.
• You may be asked to verify your age at any time using a national ID card or birth certificate.
• If age verification fails, the account will be closed immediately.
• Parents can use parental control software to prevent minors from accessing vi88.

4Deposit & Withdrawal Policy

All financial transaction rules on vi88 are detailed here. All transactions are conducted in Bangladeshi Taka (BDT).

• Minimum Deposit: ৳ 100
• Minimum Withdrawal: ৳ 300
• Payment Methods: Mobile Pay, Nagad & Rocket
• Withdrawal Time: Typically processed within 5–30 minutes
• Withdrawals can only be made to a mobile banking account registered in your own name.
• The name on your payment method must match the details provided when registering your account.
• Withdrawing before completing a bonus wager will result in the bonus being forfeited.

5Betting Rules

The following rules must be strictly followed when placing bets at vi88. Any violation may result in the cancellation of your bet.

• Once a bet is placed, it cannot be changed or cancelled unless vi88 specifically permits it in exceptional circumstances.
• If an event is cancelled or postponed indefinitely, your stake will be refunded.
• Vi88 is not liable for any bets not accepted during live betting due to network latency.
• Bets placed before any odds change will remain valid at the original odds.
• If vi88 suspects irregular betting patterns or system exploitation, payments may be withheld pending the completion of an investigation.
• Maximum bet limits vary by event and market, and vi88 reserves the right to set a maximum limit on any bet.

6Bonus & Promotion Terms

Vi88 regularly offers a variety of bonuses and promotional deals. Each bonus comes with specific terms and conditions that users must follow.

• Wagering Requirements: To withdraw bonus funds, you must meet the applicable wagering requirements. Generally, the bonus amount must be wagered 5–20 times.
• Time Limit: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Each user may participate in any given promotion only once.
• Bonuses can only be used on your own account and cannot be transferred to another user.
• Vi88 reserves the right to modify or cancel any bonus offer at any time.
• If you close your account after receiving a bonus, any winnings associated with that bonus will not be refunded.

7Prohibited Activities

The following activities are strictly prohibited on vi88. Violations may result in permanent account closure and forfeiture of any associated winnings.

• Placing bets using any software, bot, or automation tool.
• Creating multiple accounts to claim bonus benefits (bonus abuse).
• Intentionally exploiting any glitch or error in the platform's system or odds.
• Using the platform for money laundering or any other illegal activity.
• Attempting to gain unauthorised access to vi88's systems through hacking, phishing, or any other means.
• Placing bets on behalf of other users or participating in syndicate betting.
• Placing bets through match fixing or by exploiting any unfair advantage.

8Account Suspension & Closure Policy

Vi88 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances.

• For any breach of these Terms & Conditions.
• If the information provided is found to be false or incomplete.
• Where suspicious or fraudulent activity is detected.
• Where the user has submitted a self-exclusion request.
• By order of the relevant legal authority.

After an account is closed, users may contact support to submit an appeal. If the closure was not due to fraud, any valid balance will be refunded.

9Privacy & Data Protection

Vi88 treats the protection of user personal data as a top priority. Our full privacy policy is available separately.

• Information collected at registration is used solely for the purposes of providing our services and verifying your identity.
• Personal information is never sold to third parties.
• User information is not shared with any government or regulatory body unless legally required.
• For more details, visit our Privacy Policy View the page.

10Responsible Gaming

Vi88 believes betting should be a source of enjoyment, not hardship. We encourage every user to play responsibly.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can use the "Cooling Off" feature to take a temporary break from the platform.
• A self-exclusion option is available for users who wish to permanently close their account.
• If you feel you may have a gambling problem, please contact us at support@vi88.wine.

For more details, visit our Responsible Gaming View the page.

11Dispute Resolution

If a dispute arises, please contact the vi88 customer support team in the first instance. We are always committed to resolving issues amicably.

• We aim to resolve all complaints within 72 hours.
• In the event of a dispute, vi88's server logs and database records shall serve as the definitive source of evidence.
• In the event of a financial dispute, users may appeal with reasonable supporting evidence.
• Vi88's decision shall be final in the resolution of all disputes.

12Right to Amend Rules

Vi88 reserves the right to update these Terms & Conditions at any time. Users will be notified via email or an in-platform notification before any changes take effect.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• For significant changes, at least 7 days' notice will be given.
• The date of the most recent update will always be displayed at the top of this page.