vi88 Privacy Policy – Our Commitment to Protecting Your Information

1Introduction & Scope

Vi88 is an online betting and gaming platform. We believe every user has full ownership over their personal data. This privacy policy applies to all users of the vi88 platform and its services.

Our privacy policy is built on the following core principles:

• Transparency: We always clearly communicate what data we collect and why.
• Minimality: Only the information necessary to provide our services is collected.
• Security: All collected data is protected with the highest level of technical safeguards.
• Control: You can view, update, or delete your personal data at any time.

2What information is collected

Vi88 collects various types of information. The following outlines what data is collected and why.

3How We Collect Your Information

Vi88 collects your information in several ways. We're committed to being fully transparent about each method.

• Registration Form: Information you provide when creating an account is collected directly.
• Platform Usage: Activity logs are automatically generated whenever you place a bet, make a deposit, or perform any other action on the platform.
• Cookies & Tracking: Browsing behavior is tracked through cookies while you use the website.
• KYC Verification: Information is collected from documents uploaded for identity verification.
• Customer support contact: Information provided through chat or email conversations with our support team.
• Device information: Device ID and operating system information collected while using the mobile app.

4Purpose of Data Use

Vi88 uses collected data solely for specific, legitimate purposes. We never misuse your information.

• Account management: To enable login, password reset, and account security.
• Service Delivery: To keep betting, payment, and other gaming services running smoothly.
• Age & identity verification: To prevent access by minors and fraudulent actors.
• Fraud Prevention: To detect unusual transactions and suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Promotion: To send you relevant offers and bonus information, with your consent.
• Service Improvement: To analyze user experience and continually improve the platform.
• Legal Obligations: To meet applicable legal requirements.

5Data Sharing Policy

Vi88 may share your personal information with third parties under strict conditions and in limited circumstances.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information needed to complete a transaction.
• Technology Service Providers: Server hosting and analytics partners are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in response to a court order or legal investigation.
• Business Transfers: In the event of a business acquisition or merger, your data may be transferred. You will be notified in advance.

6Cookie Policy

Vi88 uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working.

7Data Protection Measures

Vi88 employs the highest technical and administrative measures to keep your data secure.

• 256-bit SSL Encryption: All data transfers are secured with industry-leading encryption standards.
• Restricted access: Only authorized staff can access user information.
• Regular Security Audits: Our systems undergo regular security reviews.
• Firewall & DDoS protection: Our servers are protected against external attacks.
• Two-Factor Authentication (2FA): Users can enable two-factor authentication to add an extra layer of security to their account.
• Data Backup: Data is regularly backed up to prevent any loss.

8Data Retention Period

Vi88 does not retain your information longer than necessary. Different types of data have different retention periods.

• Account Information: For as long as your account is active, and up to 5 years after closure.
• Transaction records: Financial records are retained for a minimum of 7 years (as required by law).
• KYC documents: Up to 3 years after account closure.
• Log Files: Up to 2 years for security purposes.
• Marketing consent: Until consent is withdrawn or after 3 years.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

9Your Rights

As a vi88 user, you have the following rights over your personal data. To exercise any of these rights, contact us at privacy@vi88.wine.

Vi88 will respond to your request within 30 days. For complex cases, an additional 60 days may be required — you will be notified in advance if so.

10Children's Privacy

Vi88 does not knowingly collect data from minors (under 18). Our platform is intended for adults only.

• Age is verified at the time of registration.
• If a minor's account is identified, it is immediately closed and all collected data is deleted.
• If you believe your child is using vi88, please contact us at privacy@vi88.wine.

11Policy Update Process

Vi88 may update this Privacy Policy as needed. For any changes, we will follow the process outlined below.

• For significant changes, you will receive an email notification at least 14 days before they take effect.
• Updated policies will be reflected on this page, and the "Last Updated" date will change accordingly.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated policy.
• Minor changes (such as spelling corrections or clarifications) may be made without prior notification.

12Contact & Complaints

Contact us for any privacy-related questions, concerns, or requests.

• Email: privacy@vi88.wine
• General Support: support@vi88.wine
• Response time: We typically respond within 72 hours.